Much like the University of Michigan Health Care System in my first blog in this series, my home institution recently upgraded our EMR and we were without a usable EMR for 12 hours.
Often, maintenance of our system is an in-house effort by folks that are also supporting several other systems. We are short staffed and supported by generalists who work on several different systems. This is an inefficient and expensive effort.
It's About Time
When software is built with the intent of selling it as a service, it is designed to be updated constantly, translating to fresh software with minimal downtime.
Rather than dedicating staff at every institution to maintaining similar software, we could follow the paradigm switch seen in other industries and buy software as a service, thus relying on dedicated, experienced staff at a central location. The success of this, of course, depends on choosing a company that can offer real-time support.
At Luma Health, we offer our software as a service. Our talented engineering team seamlessly pushes new code to our customers several times each day, without customers noticing any glitches or downtime, and without customer IT staff having to intervene. This ensures our customers are using the latest and greatest.
We hope to see this trend continue in healthcare to create less down time, reduce overall costs, and give way to doctors returning their main focus: their patients.
To learn more about Luma Health and receive a free demo, send us a note and we'll show you how we can streamline your scheduling system and connect you to your patients quicker.
Tashfeen Ekram, MD, is a radiologist, self-taught coder, healthcare innovator and Co-Founder of Luma Health. Contact him on Twitter at @tashfeenekramMD.